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Colten Care residential homes protected with Powercall service
24 September 2012

Colten Care Group has ensured that it will not face potential hazards caused by a blackout at its residential care homes by contracting with Shentongroup’s Powercall service to provide it with emergency generator cover.

Hampshire based Colten Care Group, which has 19 residential care homes throughout Wiltshire, Dorset and Hampshire, is a family-owned care home company. Over the past quarter of a century, it has grown steadily in scale and reputation as a provider of care. The company not only manages all of its care homes but also builds them in partnership with its sister company Colten Developments.

Since the initial contract was signed with Colten Care for 17 of its care homes in 2010, the company has contracted with the Shentongroup’s Powercall service for a further two care homes, St Catherine’s View in Winchester and Newstone House in Sturminster Newton, Dorset.  Many of its elderly residents rely on powered equipment to improve their quality of life and mains power failure would have an adverse affect on their well being. Powercall generators ensure that essential services can continue to operate when powercuts occur.

“Shentongroup’s Powercall nationwide network of on-call generators is a cost effective solution to providing standby power for our Care Homes”, said John Carter, Colten Care’s Plant and Transport Manager.  “It means we can ensure our homes continue to provide our residents with essential services such as heating, lighting, security systems, safety equipment and electrically operated beds when powercuts occur.”

Shentongroup’s Powercall nationwide generator service is serviced by a 24/7-control room: a generator is quickly despatched from a local depot with a target time of less than one hour and a guaranteed commitment to a maximum of three hours. Upon arrival, the delivery engineer connects the generator to the pre-fitted connection point and advises the customer to switch over to the generator. An indicator lamp is fitted to the changeover switch to advise the customer when the mains power is restored.  Should there be a prolonged powercut, shentongroup will provide a refuelling service to keep the standby generator running for the duration of the powercut.

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